UNDERSTANDABLE TERMS
Returns and warranty
Terms of exchange, return and warranty. Save your purchase information and contact us if you need help.
WARRANTY AND RETURNS
The return of goods from our site is carried out in accordance with the Law of Ukraine "On the Protection of Consumer Rights" within 14 days from the moment of purchase, provided that all norms stipulated by the Law are met.
TERMS OF EXCHANGE/RETURN OF PROPER QUALITY GOODS
Article 9. According to the Law of Ukraine "On the Protection of Consumer Rights":
The legislation of Ukraine specifies two reasons for which the buyer can make a return or exchange of the goods he bought: 1. If the goods do not meet the quality declared by the manufacturer; 2. If the product fully meets all requirements, but for some reason does not satisfy the buyer. The consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased, if the product did not satisfy him in terms of shape, dimensions, style, color, size or for other reasons it cannot be used for its intended purpose. The consumer has the right to exchange goods of appropriate quality within fourteen days, excluding the day of purchase.
Article 8. According to the Law of Ukraine "On the Protection of Consumer Rights":
In the event that defects are detected during the established warranty period, the consumer has the right to demand:
– proportional price reduction;
- free of charge elimination of product defects within a reasonable period of time;
- reimbursement of costs for eliminating product defects;
The consumer's requirements provided for in this article shall not be satisfied if the seller, the manufacturer (the enterprise that satisfies the consumer's requirements, established by the first part of this article) proves that the defects of the product arose as a result of the consumer's violation of the rules for using the product or its storage. The consumer has the right to participate in the product quality check personally or through his representative.
Complete and up-to-date editorial text of the Law on the Protection of Consumer Rights.
– proportional price reduction;
- free of charge elimination of product defects within a reasonable period of time;
- reimbursement of costs for eliminating product defects;
The consumer's requirements provided for in this article shall not be satisfied if the seller, the manufacturer (the enterprise that satisfies the consumer's requirements, established by the first part of this article) proves that the defects of the product arose as a result of the consumer's violation of the rules for using the product or its storage. The consumer has the right to participate in the product quality check personally or through his representative.
Complete and up-to-date editorial text of the Law on the Protection of Consumer Rights.
Exchange of good quality goods is carried out:
– if it was not used;
– if its commercial form is preserved;
– consumer properties, seals, labels;
- settlement document issued to the consumer together with the sold goods.
– if its commercial form is preserved;
– consumer properties, seals, labels;
- settlement document issued to the consumer together with the sold goods.
EXPLANATION:
Not used:
All products are new and have not been used before. This condition should not be changed, and no traces of use were detected. The store may exercise the right to refuse the customer as a violation of this clause.
Product form:
The new product is sold in factory packaging, this is one of the factors in determining the product appearance. The buyer should remember that it is not recommended to damage the packaging elements! There should also be no scuffs, scratches and damage on the product. Seals, labels and billing documents: This item also refers to the product form. In the event that any of the documents, information data, or broken seals on the goods were lost during the return, the return will not be possible. When returning, you must provide the original sales receipt for a refund. The best way to avoid complications in the future is to check the product in the presence of the courier or delivery service manager. If the product was delivered by the Nova Poshta courier service, it should be checked in the presence of a service employee when receiving the product.
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